Refund Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.

RETURNS All returns must be postmarked within fifteen (15) days of the purchase date. Please state the reason for cancellation. The return or refund is considered if an individual or company would have used less than 25% of the credits allocated in the plan in that month.

To request for a refund of an item, please email customer support at contact@translate.video

REFUNDS After receiving your return request and inspecting the state and condition of the account, company will decide the next course of action as mentioned in the Returns policy. Please allow at least fifteen (15) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

In case of duplicate plan purchases, we will audit our account and get back to you regarding the information. In such cases, we will cancel the duplicate payment plan and you'll have only 1 plan active. Also, the credits will be automatically adjusted to your current billing cycle.

Please note that for unlimited or lifetime plans, refunds will not be processed irrespective of usage. This policy applies to all customers who have signed up for an unlimited or lifetime plan, regardless of when the plan was activated. We understand that you have already evaluated the plan and opted for the plan. Thank you for your consideration for doing business with us.

If you have any questions concerning our return policy, please contact us at: contact@translate.video